The first vulnerability was exploited to install a malicious binary on the device, and the second vulnerability was later exploited to reset the device. On some devices, the attackers installed a trojan with a file named. A sample of this trojan has been captured for further analysis and it has been uploaded to VirusTotal.
Our investigation of this incident has not uncovered any evidence that Western Digital cloud services, firmware update servers, or customer credentials were compromised.
As the My Book Live devices can be directly exposed to the internet through port forwarding, the attackers may be able to discover vulnerable devices through port scanning. The vulnerabilities being exploited in this attack are limited to the My Book Live series, which was introduced to the market in and received a final firmware update in These vulnerabilities do not affect our current My Cloud product family.
For customers who have lost data as a result of these attacks, Western Digital will provide data recovery services. I searched the forums but could not find a specific thread for this specific question. Seagate's when tested with "smartctl -t long" reported errors, following some threads here and others I found out there were issues sometimes with the drive overshooting on its seek requests and that was reported by Seagate algorithm as errors.
They Seagate use their own different metrics and reporting. Anyway, I was able to download and apply the specific firmware to fix this error reporting, and I think even will reset the counters, haven't tested yet. But when I tried to download the latest firmware for WD and HGST drives I could not find any and they direct you to open a support case, they will take more than 1 week to answer and they only do it when you "bump" the support case.
Listing below my case, maybe anyone can help or maybe I should go ahead with whichever firmware is included. Initial question Setting up these drives on a NAS and would like the latest working approved firmware for these to guarantee I won't find any inconsistencies please.
Click to expand My name is OMITTED It is my pleasure assisting your case and here is the case number for future references: I understand your concern for your Western Digital drive firmware version issue. Based on your concern I request you to please share the images of the drive label with model number and serial number visible on it. As we checked the serial number you have mentioned it is showing up as incorrect If you have any further questions, please reply to this email and we will be happy to assist you further.
Dear omitted, Thank you for your continued response. I do apologize for any trouble you may be having. All of these drives are released with their latest firmware release, and we do not have any firmware updates for these drives. If you have any further questions, please reply to this email and we will be happy to assist you further. Hi omitted, thank you for your answer, it really doesn't provide a satisfactory response, I have been in the technology business for many years, when the drives were 5 mbytes in size and manufactured by Winchester, WD was top of the line and I used those continuously.
Anyway modern drives are released by all manufacturers and on the field they found problems with the drives sometimes overshooting on seeks or with specific bugs on the firmware release. If you tell me the Greens which is a consumer drive fine but the HGST's which are not consumer drives at least not marketed like that and sometimes used on OEM equipment like Dell, HP or what have you I know for a fact that these drives are usually reviewed and new firmware provided for them, many times through the OEM.
Now if it is WD policy not to provide the firmware directly to customers I could understand that but I will consider my drive choices and others too more carefully in the future. Seagate does it and you don't have to contact support to download the latest firmware including the changes and why it is recommended to update. ChrisRJ Senior Member. Joined Oct 23, Messages With this number of drives in particular I would start getting worried about vibrations. Is there a specific reason why you want to update the firmware on those drives?
So if you have WD Reds you may want to read this and see if this applies to you. Joined May 28, Messages 9, There is this thread. Seagate's when tested with "smartctl -t long" reported errors. That thread came about because drives were parking the heads too frequently and the warranty for head loading count was fairly low WD has increased the head load limits since then.
I set my REDs to never park and they lasted 5 years before I swapped them out with larger drives. Exactly what errors? I don't understand your point with respect to firmware upgrades.
I have seen new firmware for some drives and SSDs to enhance or correct a deficiency. At the time of the writing I did not know how to decode the Seagate values either. I refreshed the browser and the update screen went away. It took roughly five minutes to complete the process.
The system has since performed well and test content, RAID status and shares were not affected by the update. Support Downloads Knowledge Base. German Spanish Italian French. HGST Support. How long does manual firmware update take? Thanks for your further thoughts!
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