How we use cookies In order for you to be able to use our Online Banking service, you will need to have cookies enabled on your computer. We will use cookies on our website to : Keep your online transactions secure. This is done by storing your sign in details temporarily using a session cookie. This type of cookie will then be deleted when you sign out of the Online Banking service.
Enable you to access previously saved quotations. Automatically sign you out of the service after 10 minutes of inactivity for security purposes. Track or personalise your visit to the website and use the information to inform you of offers that may be relevant to you. Remember your username, but not your password or security information.
Additional cookie information Cookies cannot obtain any personal information stored about you or anyone else on your computer. They cannot read any material which is kept on your computer's hard drive and unless you are logged in to our Online Banking service, cookies cannot be used to identify who you are. You are able to set your browser so that you can disable persistent or stored cookies and session cookies. However, if you do disable session cookies, you will not be able to log in to our Online Banking service, although you will be able to view our public unsecured website.
If the computer that you are using is set to disable persistent or stored cookies, you will be able to access our Online Banking service, although this may affect your navigation of the website. Web browsers are usually set up so that they accept cookies.
This feature does not make your online access any less secure, but it should only be used on your own personal computer. For more information, read our 'How we remember your username' page. Manage your details. Your sign in details expandable section. Access problems expandable section.
What if I have forgotten my memorable information? Can't sign in to Online Banking? Updating your details expandable section. Updating your details Changing your username You can change your username at any time using Online Banking.
Choose something memorable, known only to you. Changing your password You can change your password at any time. Changing your memorable information You can change your memorable information at any time. Updating your address You can use our Mobile Banking app to update your address. Updating your name To update your name, complete the Change of name form and post it back to us.
Updating your phone number expandable section. Updating your phone number It's important that you keep your phone details up-to-date. Please take a few seconds to check that your phone numbers are correct. Please provide as many numbers as possible as it is important that we are able to contact you. Jump to What do I do if my number changes? Jump to How do I update my details?
Jump to If I update my phone number online will I be able to use this number immediately? Jump to Can I provide an international number? What do I do if my number changes? Back to top. We only recognise official titles, bestowed by the state or inherited in the traditional way. Titles which have been purchased cannot be recorded on our systems.
Change your name Visit us in branch, but remember to bring your original name-change documentation, one government issued document and one additional supporting document to confirm your details.
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